Refund Policy

Effective Date: January 1, 2025

At Hat Collection, we are committed to ensuring your complete satisfaction with every purchase. This Refund Policy outlines our policies regarding returns, exchanges, and refunds for products purchased through our website artsellit.online.

Important: Please read this Refund Policy carefully before making a purchase. By placing an order with Hat Collection, you agree to the terms outlined in this policy.

1. Return Period

We offer a 30-day return period from the date you receive your order. If 30 days have passed since you received your product, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

2. Eligible Items for Return

The following items are eligible for return and refund:

2.1 Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

3. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at [email protected] within 30 days of receiving your order. Please include:

Step 2: Receive Return Authorization

Our customer service team will review your request and provide you with a Return Authorization (RA) number and return shipping instructions within 2-3 business days.

Step 3: Ship Your Return

Carefully package the item(s) in the original packaging, include the RA number, and ship to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

Important: Returns sent without an RA number may not be processed. Please wait for confirmation before shipping your return.

4. Return Shipping Costs

4.1 Customer Responsibility

For returns due to change of mind or ordering the wrong size/style, you are responsible for return shipping costs. We recommend using a trackable shipping method.

4.2 Our Responsibility

We will cover return shipping costs if:

In these cases, we will provide you with a prepaid return shipping label.

5. Refund Processing

5.1 Inspection and Processing Time

Once we receive your returned item, we will inspect it and notify you via email about the status of your return. If your return is approved, we will process your refund within 5-7 business days.

5.2 Refund Method

Refunds will be issued to your original payment method:

5.3 Refund Amount

Your refund will include:

The following will be deducted from your refund (if applicable):

6. Exchanges

We offer exchanges for:

6.1 Exchange Process

To request an exchange:

  1. Contact us at [email protected] with your order number and exchange request
  2. Return the original item following our return process
  3. Once we receive and inspect the returned item, we will ship the replacement item to you at no additional cost

If the item you wish to exchange for is unavailable, we will offer a full refund or store credit.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will:

7.1 Reporting Damage

Please report any defects or damage within 7 days of receiving your order. Include:

8. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will:

9. Late or Missing Refunds

If you haven't received your refund after the specified processing time:

  1. Check your bank account again
  2. Contact your credit card company - it may take some time before your refund is officially posted
  3. Contact your bank - there is often processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, please contact us at [email protected]

10. Sale and Clearance Items

Items marked as "Final Sale," "Clearance," or purchased during special promotional events may have different return policies:

11. International Returns

For international orders:

12. Lost or Stolen Packages

Hat Collection is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows the package was delivered but you did not receive it:

We will assist you in resolving the issue, but we cannot issue refunds for packages confirmed as delivered by the carrier.

13. Cancellations

13.1 Order Cancellation

You may cancel your order within 2 hours of placing it by contacting us immediately at [email protected]. Orders that have already been processed or shipped cannot be cancelled and must be returned following our standard return process.

13.2 Cancellation Refunds

If your order is successfully cancelled before shipment, you will receive a full refund within 3-5 business days.

14. Store Credit

Instead of a refund, you may choose to receive store credit in the following situations:

Store credit:

15. Warranty Information

All Hat Collection products come with a 1-year quality guarantee against manufacturing defects. This warranty covers:

The warranty does not cover:

16. Customer Service

Our customer service team is here to help with any questions or concerns about returns and refunds. We strive to respond to all inquiries within 24 hours during business days.

Response Times

17. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Site following any changes indicates your acceptance of the new policy.

18. Contact Information

For all return and refund inquiries, please contact us:

Hat Collection
Customer Service Department
91 Sadye Slope
New Jevon, WA 2910
Korea, Republic of

Email: [email protected]
Phone: +9713807126843

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Registration Number: 38334274

19. Additional Notes

Thank you for shopping with Hat Collection. We appreciate your business and are committed to your satisfaction!